Privacy Policy

1. Introduction

Welcome to SafiBiz ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal and business information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application, web platform, and related services.

2. Information We Collect

We collect information to provide better services to all our users. The types of data we collect include:

• Account & Profile Information: Full name, email address, phone number, role, and tenant identification details.
• Business & Statutory Information: Company name, BRELA registration number, TIN, VRN, and Business License numbers.
• Operational & Customer Data: Information entered into the platform regarding customers, local zones, streets, billing records, and transaction data.
• Device & Technical Data: Information regarding local database operations, synchronization logs, and app diagnostic data.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing, operating, and maintaining the SafiBiz platform and mobile applications.
• Processing transactions, managing billing accounts, and tracking financial standings.
• Synchronizing local data securely between your mobile device and our cloud servers.
• Communicating with you regarding updates, technical support, and service notices.
• Complying with legal obligations and regulatory standards.

4. Data Security & Storage

We implement robust security measures to protect your information, including encrypted local storage mechanisms, secure token-based authentication, and encrypted HTTPS channels for data transmission. While we strive to use commercially acceptable means to protect your data, no method of electronic storage or transmission is 100% secure.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal or business information to third parties. We may share data only with trusted service providers who assist us in operating our platform, or when required by law enforcement or regulatory authorities in Tanzania.

6. Your Rights

You have the right to access, update, or correct your profile information at any time directly through your account settings within the SafiBiz platform. You may also contact us to request data deletion or inquire about your stored records.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.